The Authorised Push Payments (APP) Scams Steering Group was established by the Payment Systems Regulator (PSR) in February 2018 to lead the development of an industry code for the reimbursement of victims of authorised push payment scams. This code will help minimise the impact this devastating crime can have on consumers.

What are authorised push payment scams?

Scams involving APPs occur when consumers are tricked into authorising a payment to an account that they believe belongs to a legitimate payee – but is in fact controlled by a scammer.

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What is a payment services provider?

Payment services providers, also known as PSPs, offer payment services to individuals, businesses and other organisations including government.

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What is the contingent reimbursement model?

The model will set out the circumstances when the victims of authorised push payment scams would get their money back.

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